Microsoft Dynamics 365 Voice of the Customer – Reach Out and Engage Your Customers

Measure Satisfaction. Improve Customer Relationships. Gauge Customer Needs. The Voice of the Customer Solution for Dynamics 365 provides these capabilities, and so much more! Through the creation of surveys, connect with your customers to gain insight into how they rate your support; understand their needs to align with product offerings; measure feedback on conference attendance; gauge interest on topics; enlist product testers…the list is endless for how surveys can be utilized. Along with surveys, the Voice of the Customer solution enables you to measure the feedback which is returned and provides various functionalities for action to be taken.

This session will focus on the following:

• What is Voice of the Customer
• Why you should consider Voice of the Customer
• Components that make up Voice of the Customer
• How Surveys Can Be Distributed
• Survey Data Reporting & Analytics

Date: Wednesday March 28, 2018
Time: 11:00am - 11:30am EST

Click Here to Sign Up For The Webinar Today!

Crystal Williams, Web Marketing Assistant, WebSan Solutions Inc.,a 2017 Microsoft Modern Marketing Innovation Award Winner

The Ontario Chamber of Commerce has recognized WebSan Solutions for its commitment to delivering exceptional customer service. The company has been awarded the 2014 Ontario Business Achievement Award for Service Excellence.

Located in Toronto, WebSan Solutions provides software and IT solutions to businesses looking to measure and improve their performance. With over a decade of experience in Enterprise Software solutions, online business and financial accounting software, implementation and design, WebSan has become a prominent technology leader in their industry.

Committed to helping their clients get the most out of their software, WebSan offers their clients lifetime support and extensive training on the software they offer through 'WebSan University' (online course instruction) and free video tutorials.

"As a customer, you're more likely to return or make a repeat purchase when you've experienced first class customer service," says Allan O'Dette, President and CEO of the Ontario Chamber of Commerce. "It's because of WebSan's high quality customer service standards that they have experienced significant growth over the past few years, and also why they are a winner in this award category."

Today, the company's source of pride is being able to provide affordable, simple to use, capable business management software programs to companies who do not want to worry about complex and confusing IT infrastructure and just focus on their business. They even offer flexible financing terms to start-up companies in Ontario, which has helped many organizations get started without the heavy cash-flow burden.

The 2014 Ontario Business Achievement Award for Service Excellence is sponsored by the Chartered Professional Accountants of Ontario and is awarded to a business whose dedication to customer service has led to demonstrable business success.

The Ontario Business Achievement Awards gala took place on the evening of November 26th at the Metro Toronto Convention Centre. To learn more read WebSan's profile on the OCC blog or visit obaa.ca.

About the Ontario Business Achievement Awards
Hosted by the Ontario Chamber of Commerce, the Ontario Business Achievement Awards (OBAA) is the most recognized industry gala in the province with a single focus on celebrating business success.

For over 30 years, businesses have been awarded OBAAs for their achievements in areas including sustainability, innovation, market expansion, and exporting.

Learn more at www.obaa.ca

Yesterday Ontario celebrated the best of the best at the Metro Toronto Convention Centre, where WebSan Solutions was awarded the 2014 Ontario Business Achievement Award for Service Excellence.

 We have been honoured with the Service Excellence award, sponsored by the Chartered Professional Accountants of Ontario (CPA), for demonstrating that dedication to customer service can lead to demonstrable business success. WebSan offers clients lifetime support as well as extensive training on our software through WebSan University, our Learning Management System.

"We are honored to be recognized for our dedication to customer service. During every project we focus on helping clients outperform their industry peers and surpass their goals.
After all, we believe service excellence is a habit, not a skill and our commitment to it has helped us differentiate ourselves as technology leaders," commented Andrew King, Managing Director of WebSan Solutions Inc.

The Ontario Business Achievement Awards, hosted by the Ontario Chamber of Commerce, is the most recognized industry gala in the province, with the single focus on celebrating business success. For over 30 years, businesses have been awarded for their achievements in areas including sustainability, innovation, service excellence and exporting.

View a full list of the 2014 Ontario Business Achievement Award winners here.

Doriana Kote, Web Marketing Coordinator, WebSan Solutions Inc., a 2014 Ontario Business Achievement Award Winner for Service Excellence

Learn more about Dynamics CRMView Dynamics CRM PricingDynamics CRM vs Salesforce

Microsoft Dynamics CRM 2015 new release, otherwise known as "Vega", is set to be launched before the end of this calendar year. Microsoft Dynamics CRM products help companies unite their marketing, sales and service teams with the insights they need to deliver amazing customer experiences every time.

Here are some of the new features that are going to be included in Dynamics CRM 2015:

Sales

Guided Sales Processes - The Microsoft Dynamics CRM 2013 business process flows are improved in the new version and include a branching capability to allow organizations to implement complex business processes.

Marketing

Campaign Management Console – The Campaign Management Console will include A/B testing, multi–condition triggers and cross campaign offers with results displayed in real-time analytics.

Customer Service

Case Management – Agents will be allowed to pause and resume Service Level Agreements (SLAs) and track the time for which a case was on-hold.

Social

Social Listening – Users will be able to listen to social conversations in 19 languages as well as use location filters to narrow data results and see social media posts from specific countries.

Platform

Calculated fields – You can define calculated fields in CRM to contain values resulting from common calculations, such as math and conditional operators, without writing any code.

You can view a full list of the Dynamics CRM 2015 new features as well as more details about them in our infographic:

Download our Microsoft Dynamics CRM 2015 Infographic now!

Stay tuned for more innovations and exciting capabilities that Microsoft Dynamics CRM 2015 has to offer.

Doriana Kote, Web Marketing Coordinator, WebSan Solutions Inc., an Ontario Business Achievement Award for Service Excellence 2014 Finalist

Learn more about WebSanView our SolutionsCustomer Testimonials

We are excited for this year's Ontario Business Achiement Awards, presented on November 26th and organized by the Ontario Chamber of Commerce. WebSan Solutions is commited to helping our clients get the most out of their system and thus, we made it to the top 2 finalists for Service Excellence.

"At WebSan Solutions, we believe service excellence is a habit, not a skill," says Andrew King, Managing Director. "We simply listen to our customer's needs and constantly strive to improve what we have to offer."

You can read the full article here: http://www.occ.ca/occ-events/ontario-business-achievement-awards/websan-solutions-service-excellence-is-a-habit-not-just-a-skill/

Doriana Kote, Web Marketing Coordinator, WebSan Solutions Inc., an Ontario Business Achievement Award for Service Excellence 2014 Finalist