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Dynamics 365 for Customer Service FIXED-FEE Implementation Packages

Microsoft Dynamics 365 for Customer service empowers businesses to provide a branded, personalized self-service experience that leverages an organized, searchable knowledge base to deliver consistent, up-to-date answers.

 

What does a typical Dynamics implementation look like?

 

 View our implementation plans

 

Essentials

Under 10 users

$10,000


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Professional

10 - 25 users

$18,000

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Expert

+ 25 users

$24,000


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Features included in all plans:

Customer Service Hub + Customer Service App

  • Work with cases and manage SLAs
  • Entitlements
  • Knowledge Base
  • Create and manage knowledge articles
  • Interactive dashboards
  • Email Templates
  • Create and manage a case
  • Add an activity to a case
  • Find what's assigned to you in a queue
  • Assign an activity to a user or queue
  • Merge similar cases
  • Create and manage parent and child cases
  • Find knowledge articles from within a record
Service Scheduling

  • Create bookable resources
  • Create and manage resource categories
  • Add facilities and equipment to schedule service
  • Schedule a service activities
  • Manage fulfillment preferences