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Tuesday, 12 February 2019 00:28

Manage your KPIs with Dynamics 365 Goals

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Goal management in Dynamics 365 is a tool which provides the ability to manage KPIs in just a few clicks. You can use goals to compare targets and actuals for a defined period. And given the fact that Goals is an out of the box feature with Dynamics 365, you can set them up in no time at all. Additionally, since Goals are native to the system, they work seamlessly with workflows, business rules and other various Dynamics 365 functions.

Goals Pic 1

To help you understand how goals work, consider the following scenario:

Your company sells drywall, you, as the sales manager, want to set a revenue target for the overall sales team and then targets for each individual sales team rep who will contribute to the sales team target. With the given targets you want the ability to monitor progress throughout the fiscal period.

To get the results you desire you will need to utilize a couple entities in Dynamics 365 and create a handful of records:

1. Goal Metric: this allows you to set the detailed measurement (amount or count) for the defined goals. You can create multiple goal metric records to measure different elements, revenue and number of panels sold for example.

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2. Rollup Fields: the goal metric includes a section where you identify the rollup fields which will be used to track against the metric. You will define rollup fields which will be used to measure both the in progress and actual values.

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3. Goal: the entity where you will define who is responsible for the goal, the metric being measured and the target. In the scenario where you are setting an overall sales team goal and then individual goals, you will create multiple goal records (1 for the overall cumulative goal, and then 1 for each sales team member).

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All sales records identified will be rolled up against each sales agent’s goal, which are the child goals. Then the child goals will be rolled up to the parent goal, which is the overall sales team goal. You can then set up a dashboard with data components which display goal metrics, allowing you to sit back and monitor results as they start rolling in.

If you need assistance or have any questions while setting up goals, please reach out to our support team at This email address is being protected from spambots. You need JavaScript enabled to view it.. We are always happy to help you increase the productivity of your Dynamics 365 environment!

Tuesday, 05 February 2019 12:55

Setting up D365 Sales and SharePoint Integration

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Setting up the native SharePoint integration in Dynamics 365 can greatly benefit your organization. SharePoint allows users to store files, organize them, and provide ease of access to their colleagues. One of the biggest upsides of enabling this integration is that SharePoint offers much more storage space then D365 Sales, so you do not need to worry about your D365 instance running out of storage, thereby incurring steep costs to increase storage limits.

D365 SharePoint integration allows records in D365 Sales to have their own folders in SharePoint, this ensures all files have their own place in the system. This blog will walk you through the step-by -step process on how to setup your D365 SharePoint integration.

Before you get started, ensure you meet the following criteria so the process runs smoothly.

Requirements:

  • Dynamics 365 Sales License with System Admin Access
  • Office 365 Global Admin Access

Once you have verified the requirements, log into your Dynamics 365 for Sales web client and go to the Settings tab, in the drop-down menu select Document Management.

SharePoint pic 1

In the Document Management screen, Click on Enable Server-Based SharePoint Integration.

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This will open a pop-up window to walk you through the setup, first simply click Next to start the process.

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Next select whether your SharePoint is Online or On-Premises, once done click Next.

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On the next screen, enter your SharePoint site URL. Keep in mind your SharePoint should be under the same tenant as your D365 environment, once done click Next.

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Once your site has been validated, click Enable and this completes your setup process.

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Now that your Server-Based SharePoint Integration has been enabled, you can go back to your Document Management screen and select which entities should be enabled for SharePoint folders.

Click on Document Management Settings and in the pop-up window select the entities which you anticipate storing documents against and click Next.

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On the next screen, you can define the folder structure. It is suggested that you choose Account, thereby creating the structure wherein the Account is the primary folder, and associated records fall as sub-folders beneath it. Make your selection and click Next.

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Once this is done, click Finish.

That’s it! If all the steps were performed successfully you will now see a document option under your enabled entities which will allow you to store and manage files using SharePoint directly inside D365.

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Enabling the D365 SharePoint Integration can be a huge boost to your office productivity. Users will no longer need to switch between windows and tabs looking for files; instead everything will be linked and managed, so your entire team can access them with ease. If you have any questions contact This email address is being protected from spambots. You need JavaScript enabled to view it..

 

As a current customer of Skype for Business, Microsoft is inviting you to make the switch to Microsoft Teams. The upgrading phase might take some time, but Microsoft is here to help and provide the right level of support and guidance every step of the way. There is never a one-size-fits-all-solution so Microsoft has created two pathways that customers can take. Continue reading to learn more about both pathways and which one would be better for your company.



Upgrade Basic:
Is designed for smaller organizations that use Skype for Business for the IM (instant messaging) only or IM + basic meeting functionality. A company who requires a simple deployment can expect a timeframe of 30-45 days for the process to be completed. Microsoft has provided 10 steps for a successful upgrade of moving the entire organization from Skype for Business to Teams.

Step One: Notify your Key Stakeholders
Step Two: Prepare your organization for Teams
Step Three: Know your Skype for Business Users
Step Four: Notify your users that they’ll be upgrading from Skype for Business to Teams
Step Five: Activate the user upgrade notification
Step Six: Remind your users that they’ll be upgrading from Skype for Business to Teams
Step Seven: Upgrade users to Teams
Step Eight: Monitor Teams usage against your baseline
Step Nine: Measure user satisfaction
Step Ten: Maximize your ROI with Teams

Click Here for more information
https://docs.microsoft.com/en-us/MicrosoftTeams/upgrade-basic



Upgrade Pro:
Is designed for larger corporations that require a more complex deployment such as with hybrid or voice. This route is divided into three different phases and will require a longer duration to complete the upgrade process. It allows the company to run Microsoft Teams alongside Skype for Business until Microsoft Teams is ready for the business. In order to ensure this is successful, Microsoft will also provide resources to prepare both technical and everyday users.

Click Here for more information
https://docs.microsoft.com/en-us/MicrosoftTeams/upgrade-pro

Pre-Upgrade: The Pre-Upgrade phase will prepare your company for Microsoft Teams. This phase will introduce Teams into your organizations' workflow by using Skype for Business and Microsoft Teams together. Allowing employees to begin learning how to use the Teams application. Employees will have a lot of time to test out Teams at their own pace and slowly start to migrate all their activities, contacts, and calendars. You’ll get to experience the value of Microsoft Teams and help your corporation speed up the process of Teams becoming ready for your company. Read the pre-upgrade checklist below to see if your organization is ready for the upgrade phrase:

Days 1-7: Create your upgrade plan to help ensure your organization is set-up for long term success
Days 8-15: Evaluate your organization’s readiness for Teams
Days 16-60: Run a pilot to confirm that your organization is read and inform your optimal journey to Teams
Day 60 until upgrade: Deploy Teams in coexistence with Skype for Business

Learn more about Microsoft Teams by downloading our whitepaper Microsoft Teams Cheat Sheet: Meet the Hub for Teamwork in Office 365. This whitepaper contains all the benefits of Teams and why you should make the switch. Find out why Microsoft has made Teams the primary focus for its intelligent communication platform.

Download our Whitepaper on Microsoft Teams Click Here to get started today

 

Power BI 101 Series: Jobs Dashboard with Power BI

Let us guide you through the end-to-end process of building a Jobs Dashboard using Power BI in our upcoming webinar. Follow along as we walk you step-by-step, through connecting and importing your data into the dashboard. Some of the things you’ll learn from this webinar are:

Job profitability
Deferred revenue and work in process by job
Outstanding purchase order commitments by job

Date: Thursday January 24, 2019
Time: 2:00PM - 3:00PM EST
CLICK HERE TO SIGN UP FOR THE WEBINAR TODAY!

One of the newer modules in the Dynamics 365 family, Field Service, leverages the latest technology offered by Microsoft and combines it into one powerful solution. D365 Field Service is an integrated solution with your current D365 environment, enabling you to be field ready with your already configured environment, filled with customer data.

D365 Fields Service has tools to help organizations optimize their resources, effectively manage team members and automate work order creation to save you time and money. Field Service can even be used with IoT devices to alert you of an issue even before your customers are aware there is one.

In D365 Field Service, Work Order Management, Service Scheduling and Resource monitoring are 3 key capabilities provided by D365 Field Service.

Work Orders in D365 Field Service are records that track service jobs. Work orders can be created automatically based on set criteria from your opportunity or case records or created manually. Within a work order you can track specific incidents types, estimated time required to complete a job and create the bookings for the work orders With Work Orders stored in D365 you also can create rich reports to identify which phases of your services can be improved upon.

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Scheduling Service has never been easier with D365 Field Service. With the Field Service Schedule Assistant, all you must do is specify your criteria and the system will find the best resource to get the job done. Field Service considers factors such as skill set, availability and even current location of your resources to help make the best decision possible. If you want to get even more efficient, you can setup up resource scheduling optimization to let the system handle all the scheduling for you.

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Finally, Resource Monitoring gives your manager and dispatch team a 360-degree view of where all your resources are. The Field Service schedule board tracks your resources’ schedules and where they currently are based on job sites. The schedule board also displays the status of the job in different colors to easily distinguish the various statuses of jobs, from Traveling to In Progress to Completed.

Field Service pic 3

D365 Field Service is a great asset to have for any service organization. It helps business stay on top of their field work and provide great insight on how the organization is performing. D365 Field Service is a modern workplace necessity. To learn more about how D365 Field Service can benefit your organization, contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Tuesday, 18 December 2018 12:54

Ease Navigation, Edit the Site Map in Dynamics 365

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There is a standard site map for all Dynamics 365 instances, but chances are the default site map does not scream ease of navigation for your organization. It is important that Users can easily find the entities they need without hunting column by column, and more importantly they see what they need to see, and ONLY what they need to see.

site map 1

Dynamics 365 provides the ability to modify the standard site map without coding, allowing everyday users to easily modify the layout, making it a better fit for your business. You will need either the System Administrator or System Customizer role to perform the following actions.

To customize the site map, simply go to Settings > Customizations > Customize the System.

site map 2

You will find multiple site maps under Client Extensions, there is typically one which contains all apps, and then others which are each tied to a specific app.

site map 3

In this case, we are using the default one which is labeled “Site Map”.

site map 4

There are three components that you can easily drag and drop to create/modify your site map. Once you have each of the components added, you can click on each one and configure the properties for each component. And if necessary you can drag and drop the components around to change their order and/or the column they display in. You can also remove components which are not needed.

Tips:

1. You will need to check the Show Groups checkbox to enable the Group before dragging the Group to your site map.

site map 5

2. You can choose different Types of components for a subarea, and once you choose an option, irrelevant fields in the pane will be greyed out.

site map 6

If you need assistance or have any questions when configuring your site map, please feel free to reach out to our support team at This email address is being protected from spambots. You need JavaScript enabled to view it.. We are always happy to help you increase the productivity of your Dynamics 365 environment!

The reign of Skype for Business is coming to an end as Microsoft turns its focus on its newest vision for future intelligent communication, Microsoft Teams.

Microsoft had made Skype into a very successful communication platform since its purchase back in 2011. The application was characterized as the most reliable and easy to use communication platform and was very successful in both the business and consumer markets.
Skype for Business is going to be replaced by Microsoft Teams as its primary communication hub in the Office 365 suite. Microsoft Teams offers plenty of features that will allow businesses to communicate with one another easily and efficiently. Microsoft is going to grow this platform into something even bigger than Skype for Business.

With the Skype-to-Teams customer experience journey, you can see that by the end of 2018 Teams will offer the same features as Skype for Business. Corporations can begin the transition from Skype for Business over to Microsoft Teams, by using both platforms together. Microsoft recommends for firms to use Skype for Business and Microsoft Teams side-by-side until your company can solely rely on Teams.

Microsoft Teams Roadmap


Current and Updated Skype for Business to Microsoft Teams Capabilities Roadmap https://aka.ms/skype2teamsroadmap

Learn more about Microsoft Teams by downloading our whitepaper Microsoft Teams Cheat Sheet: Meet the Hub for Teamwork in Office 365. This whitepaper contains all the benefits of Teams and why you should make the switch. Find out why Microsoft has made Teams the primary focus for its intelligent communication platform.

Download our Whitepaper on Microsoft Teams Click Here to get started today